Frequently Asked Questions

What is the estimated time of delivery? 

At PosterX, we offer fast and reliable shipping options! 🚀

  • Ground Shipping: 3-4 business days
  • Second Day Air: 2 business days
  • Next Day Air: 1 business day

Delivery times start once your order is processed and shipped. We work hard to get your PosterX prints to you as quickly as possible! 🎨📦

What countries do you ship to?

Hey there! At PosterX, we currently ship only within the U.S. We hope to expand our shipping options in the future, so stay tuned! 😊

How can I change my shipping address?

If you need to update your shipping address, please emailorders@posterx.comas soon as possible with your order number and the correct address. Changes can only be made before your order is processed and shipped, so reach out quickly! 🚀

Where do you ship from?

We ship all PosterX orders from the U.S.! 🎨🚀

Will I receive my confirmation e-mail?

As soon as you place an order with PosterX, we send a confirmation email to the email address used at checkout. If you can’t find your order confirmation, please check your spam folder—it might have sneaked in there!

is the mounting system included in the price?

Yes! Every PosterX order comes with a complete mounting set at no extra cost. You'll receive a magnet (or multiple, depending on the size), a cleaning wipe for your wall, and a protective leaf to ensure easy and secure hanging. 😉🎨

Can I return a custom order?

As per PosterX's policy, custom prints are not eligible for a refund.

What's the difference between matt and gloss finish?

🎨 Here’s how they differ:

✨ Glossy Finish – Perfect for photographs! It enhances black shades, creating high-contrast images with rich, vibrant colors.

🌙 Matte Finish – Gives off a classic film-like effect by emphasizing texture. Plus, it's fingerprint-resistant, making it a great choice for high-traffic areas or homes with little ones around. 😉 Matte also reduces reflections and cuts down on glare—so if your PosterX print will be in direct sunlight, this might be the way to go!

What countries do you ship to?

Hey there! At PosterX, we currently ship only within the U.S. We hope to expand our shipping options in the future, so stay tuned! 😊

I have returned my order. When I will receive a refund?

Once we receive your returned order, refunds are processed within 24-48 hours. You’ll get a confirmation once it’s issued, but keep in mind that bank processing times may vary. 💰😊

What is your return policy?

At PosterX, If you need to return an item, you have 24 hours after receiving it to contact us. Just reach out to orders@posterx.com, and we’ll be happy to assist you! 😊

Can I change or add another item to my order?

Once an order is placed, we’re unable to make changes. The only option is to cancel and place a new one. Please note that orders can only be canceled within 24 hours of being placed. If you need any help, email us at orders@posterx.com—we’re happy to assist! 😊

More questions? See our full FAQ